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Content Visibility Control⚓︎

Available with KNOWRON Core — expanded tiers require additional modules

Every KNOWRON customer can set content to Internal visibility. The Public tier becomes available with KNOWRON View, and the Clients tier with KNOWRON Connect. Contact our sales team to learn more.

When you publish a document, article, or tutorial in KNOWRON, you decide who can see it. Content Visibility Control lets you set this on a per-content basis — directly inside the editor — and KNOWRON enforces that choice consistently across both the Control Suite and the Native Assistant.

The central question is simple: who should be able to see this content? Every piece of content has exactly one visibility level, chosen from three options.

The three visibility levels⚓︎

Level Who can see it Required module
Public Anyone with the link or QR code — no login required KNOWRON View
Clients Authenticated external users in a Client Space KNOWRON Connect
Internal Authenticated employees of your organization KNOWRON Core

The levels are additive: Internal content is always visible to your employees regardless of which other tiers are active. Adding the Public or Clients tier does not force all your content to be public or client-accessible — editors choose the visibility level for each piece of content individually.

Setting visibility in the Control Suite⚓︎

When creating or editing a document, article, or tutorial, you will find a visibility dropdown in the editor. Select the level that matches the intended audience for that piece of content.

The selected visibility applies consistently across both products:

  • Public content surfaces on public-facing landing pages, accessible via QR code with no login required. Governed by the View module.
  • Clients content is accessible to external users logged into a Client Space. Governed by the Connect module.
  • Internal content is only visible to employees logged into the Control Suite or the Native Assistant with a valid internal account.

Core-only customers

If your organization only has KNOWRON Core, the only available visibility level is Internal. The Public and Clients tiers become available when the View and Connect modules are added. The feature works fully from day one — you're simply selecting from the tier that's currently active, and gain access to more tiers as your setup grows.

Controlling internal visibility with Workspace Management⚓︎

Content Visibility Control determines who outside your organization can see content. To control who inside your organization sees what, KNOWRON uses Workspace Management.

Workspaces let you organize users and content into groups that mirror your company's structure — by department, region, product line, or team. A piece of content assigned to a workspace is only visible to members of that workspace. This works alongside visibility levels: a document can be Internal (employees only) and also scoped to a specific workspace within that group.

If you have KNOWRON Connect, Workspace Management also determines which internal users can manage and view each Client Space.

→ See Workspace Management for a full walkthrough.

  • Workspace Management — control which employees see which content, by team or department
  • Public Landing Pages — how Public visibility works in practice, including QR codes and Assistant Credits
  • Client Spaces — give external customers their own authenticated workspace (KNOWRON Connect)
  • Admin Panel — manage user roles and organization-wide access