Troubleshooting⚓︎
What is troubleshooting⚓︎
Troubleshooting leads you through a series of simple questions that you can easily answer, so that you can systematically find what problem your machine or process is facing.
At the end of the troubleshooting questions, you will receive a "diagnosis" explaining what the issue is and what to do about it.
Accessing troubleshooting⚓︎
Once you've selected your product line, all you have to do is tap on the Troubleshooting icon on the home screen.
Not all product lines will have troubleshooting content
If you don't see any troubleshooting available for your product line, or if the troubleshooting is empty once you've selected it, your editors might not have created troubleshooting trees yet!
Ask your admin about when you can expect troubleshooting for the product lines you are interested in.
Going through a troubleshooting tree⚓︎
After accessing troubleshooting, you will see a series of questions that try to determine the exact nature of the problem you are facing. Answer them simply. At the end you will find yourself with a diagnosis, explaining to you what problem you are facing.
The diagnosis will also normally link you to what to do about it. This can be in the form of:
- Tutorials
- Articles
- Documents in your knowledge base
- Contact details of the support team of your service organization
Want to go back? Swipe down!
At any point, you can go back to previous questions by swiping down to reveal the question list and tapping on the one you want to answer in a different way.
