Ask Assistant⚓︎

The Ask Assistant feature is your gateway to leveraging AI-driven knowledge management in the KNOWRON platform. It enables you to interact with the system to find accurate and detailed answers to your queries. By understanding its capabilities and using it effectively, you can maximize your productivity and access the most relevant information in no time.

Capabilities⚓︎

The Ask Assistant is designed to support you in the following ways:

1. Guided Query Assistance⚓︎

When your question is unclear, the Assistant provides real-time feedback, suggesting how to refine your query for better results.

• Example: If you ask, "How does this work?" the Assistant might prompt, "Could you specify which machine or process you are referring to?"

2. Dynamic Examples and Follow-Up Questions⚓︎

The Assistant offers examples of well-structured queries to help you formulate your question more effectively, and you can ask follow-up queries to understand the topic you have doubts about better:

• Example Question 1: "What are the maintenance steps for the SMT Placement System?"
• Example Question 2: "Which cleaning liquid should I use for the maintenance?"

3. Language Translation⚓︎

Queries and responses seamlessly cross language barriers, ensuring you receive relevant results even when the source content is in a different language.

4. Knowledge Sources are Linked⚓︎

If infomation is retrieved from the knowledge base, the answer will have clear links to it and will display the necessary context and resources below the answer.

How to Use Ask Assistant⚓︎

1. Start with Context⚓︎

Before asking your question, remember to mention the product line or machine relevant to your query and make it explicit you are looking for information about it. This helps narrow down the search and provides more accurate results, while a more general query will results in us looking accross all machines and product lines.

2. Structure Your Query⚓︎

To get the best results:

• Be specific: Include details such as machine names, processes, or key terms.
• Use natural language: Write your question as if you were asking a colleague. This will help the system and provide better interactions.

3. Refine and Iterate⚓︎

If the results aren't what you expected:

• Use the Assistant's suggestions to clarify or refine your query.

Tips for Effective Use⚓︎

1. Be Specific⚓︎

Instead of asking "How does this work?" try:

• "How do I calibrate the SMT Placement System for a new board?"
• "What are the troubleshooting steps for a misaligned conveyor belt in Line 3?"

2. Leverage Feedback⚓︎

If the Assistant suggests refining your query, consider adding details or clarifying terms to improve the response quality.

Feedback and Continuous Improvement⚓︎

Your feedback is essential for improving the Ask Assistant feature. If you find the results unhelpful or inaccurate:

• Mark Results Not Helpful: Share details about why the result didn't meet your expectations.
• Downvote the Answer: Provide specific feedback on how the answer can be improved.
• Upvote Helpful Answers: Let us know when the Assistant meets or exceeds your expectations.

By using these feedback tools, you contribute to enhancing the system's accuracy and relevance over time.

How to Start a New Chat⚓︎

To begin a fresh interaction with the Ask Assistant, you can reset the conversation context to ensure that your next query starts with zero prior information. This can be done in the following ways:

1. Use the "New Conversation" Button⚓︎

• Click on the "New Conversation" button available in the Assistant interface.
• This will clear any prior context and create a completely fresh session for your next query.
• Ideal when you want to switch topics or start a new inquiry unrelated to the previous one.

2. Refresh the Page⚓︎

• Refreshing the Ask Assistant page will also reset the chat.
• This method is a quick way to clear the session and start over with a blank slate.

Why Start a New Chat?⚓︎

Starting a new chat ensures:

• The Assistant does not rely on previous context, which could lead to irrelevant or less accurate responses.
• A focused and accurate interaction, especially when transitioning between unrelated queries or topics.

Upcoming Features⚓︎

1. Context-Aware Search⚓︎

By selecting a product line or machine, the Assistant provides answers specific to your context, drawing from documents, tutorials, articles, and expert answers in the database.

2. Chat History⚓︎

Saving previous interactions you have had with the Ask Assistant, we can develop a system to retrieve these interactions an dbe able to continue them if necessary.

3. Agentic Capabilities⚓︎

The Assistant will be equipped with advanced agentic capabilities, giving it the power to perform specific tasks autonomously and assist in multiple workflows. These include:

a. Smart Document Retriever⚓︎

The Smart Document Retriever will:

• Locate and extract the most relevant sections of a document based on your query.
• Highlight critical information within documents and provide explanations or context, saving you time in navigating through large knowledge bases.

b. Content Creator Pro⚓︎

The Content Creator Pro will:

• Assist in drafting new content, such as tutorials, reports, or articles, by leveraging existing data and user input.
• Enable you to customize content for different audiences or formats, ensuring consistency and relevance across all created material.

c. AI Email Writer⚓︎

The AI Email Writer will:

• Help you draft professional emails quickly by understanding the context and purpose of your communication.
• Suggest tone, structure, and phrasing for clarity and impact, whether you're addressing internal teams, clients, or stakeholders.

4. Interactive Chat Suggestions⚓︎

To enhance usability, the Assistant will include chat suggestions in the form of bubbles. These suggestion bubbles will:

• Offer actionable next steps, such as refining queries, diving deeper into related topics, or accessing specific documents.
• Allow users to explore suggestions with a single click, making the interaction more intuitive and efficient.