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Subtenancy in KNOWRON⚓︎

What is subtenancy?⚓︎

Subtenancy lets our primary customers (Main Tenants) give branded, self-service access to their own customers (Subtenants) while keeping sensitive data protected. With subtenancy, clients can white-label KNOWRON, resell it, or simply invite end-customers into a controlled workspace—all without extra IT overhead.

Whitelabeled solution for Acme GmbH (main tenant), which has given Client AG (subtenant) access to their own instance, where both Acme GmbH and Client AG machines are available.

Subtenants receive full access to all KNOWRON features for their own products and machines, while maintaining restricted read-only rights to the content their main tenants have decided should be visible.

Specifically, subtenancy enables:

  • Self-Service: Subtenants resolve routine issues with Public docs, slashing support tickets.

  • Data Sovereignty: Anything a Subtenant creates is automatically private to that Subtenant.

  • Effortless Scaling: Main Tenants can onboard dozens of customers without new tenant setups.

Actor What it means in KNOWRON
Main Tenant Your organisation. You own the data and decide what’s Public vs. Private.
Subtenant Your customer. Works in its own secure space but sees your data marked as Public.
User An individual account under either a Main Tenant or a Subtenant. 
%% KNOWRON Tenant Hierarchy
graph TD;
    MainTenant["Main Tenant (Acme GmbH)"];
    MainUser["Main-Tenant User (Acme Employee)"];
    SubA["Subtenant A ('Client AG')"];
    SubB["Subtenant B ('Other Client UG')"];
    UserA1["User A-1 ('Client AG' employee)"];
    UserA2["User A-2 ('Client AG' employee)"];
    UserB1["User B-1 ('Other Client UG' employee)"];

    MainTenant --> MainUser;
    MainTenant --> SubA;
    MainTenant --> SubB;
    SubA --> UserA1;
    SubA --> UserA2;
    SubB --> UserB1;

Practical Example⚓︎

  1. Main Tenant 'Acme GmbH' uploads the “Placement Machine X Maintenance Manual” to their product "Placement Machine X" and marks it as Public.
  2. Subtenant 'Client AG', who has bought a Placement Machine X , receives subtenant access for self-service. The manual appears in its KNOWRON knowledge base (whitelabeled), under the appropriate product.
  3. Subtenant 'Client AG' asks a support question to the system; the AI assistant answers from the manual and other public sources.
  4. Documents marked as Private such as internal repair procedures stay visible only to the Main Tenant.

Who can do what?⚓︎

Capability Main Tenant Subtenant
Create, edit or delete products ✅ ✅
Create, edit or delete machines ✅ ✅ (under own or Main-Tenant products)
Create, edit or delete production lines ✅ ✅
Create, edit or delete articles, tutorials or logbook entries ✅ ✅ (only under own products)
Upload, edit or delete documentation ✅ ✅
Toggle Public / Private ✅ ❌ (everything is implicitly private)
Invite other users to the platform (only to their clients) ✅ ✅

How does visibility work?⚓︎

Owner Visibility Flag Visible To
Main Tenant Public Main Tenant + all its Subtenants
Main Tenant Private Main Tenant only
Subtenant (implicit) Private That Subtenant only

Subtenancy in KNOWRON gives you the perfect balance: you stay in control, your customers stay empowered, and everyone wins. Ready to unlock subtenancy? Contact our Sales team today.